Terms of Service

TERMS OF USE

The Limited Liability Cooperative with the name “SYNETAIRISMOS IDIOKTITON ASYRMATOFORON TAXI PEIRAIOS – ATHINON – PROASTEION RADIO TAXI KOSMOS S.P.E.” with the distinctive title “RADIOTAXI KOSMOS S.P.E.”, located in Athens, 8, Athinon Avenue, No. 8, with commercial registry number 044574607000 (hereinafter referred to as “RT KOSMOS“), is the owner of the website “www.explorerides.com” (hereinafter referred to as the “Website”), which provides information and reservations for the transport of passengers by vehicle.

Making reservations for travel through the Website implies the full and unconditional acceptance of the terms and conditions set out below by the visitor of the Website.

1. Definitions

The definitions and rules of interpretation set out below apply to these terms, unless otherwise stated:

“Customer” means any natural or legal person, who has made a reservation for transport through the Website.

“Special charges” means the charges provided for in Article 2 of Decision No. 191290/2022 of the Deputy Minister of Infrastructure and Transport (Government Gazette issue B’ 3136/21.06.2022), as currently in force.

“Visitor” means any natural or legal person, who browses within the Website and/or makes an Advance Hire through it.

«Advance Hire» means the hiring in advance by the Customer of a passenger vehicle in order to pick him up from a specific embarkation point at the agreed date and time.

“Advance Hire Charge” means any charge provided for by the legislation in force in relation to the Hire of a passenger vehicle with driver, including the charge referred to in Article 1 par. 5 of Decision No. 191290/2022 of the Deputy Minister of Infrastructure and Transport (Government Gazette B’ 3136/21.06.2022), as in force.

2. General Terms
   1. RT KOSMOS reserves the right to unilaterally amend or renew these terms and conditions of the transaction made through the Website. RT KOSMOS undertakes to inform users of any amendments, as well as any changes, through the Website. The change of terms does not cover an Advance Hire, which has already been confirmed at the date of amendment of these.
   2. The invalidity of one or more of the terms of the present does not invalidate the other terms. If any term is declared invalid by a court of law, the validity of the present shall not be affected.
3. Liability of the Website Visitor
   1. The visitor of the Website undertakes to browse the Website and to carry out his/her transactions in accordance with the provisions of these terms, the applicable EU and Greek legislation and good faith and the transactional ethics.
   2. The visitor of the Website is prohibited to use the communication methods available through the Website in order to send content that violates provisions of the applicable EU and Greek legislation or that is contrary to the requirements of good faith and morality or that is capable of causing damage to the proper and uninterrupted operation of the software of the Website or the hardware equipment of PT KOSMOS. Furthermore, the visitor of the Website is prohibited to send content that is offensive, annoying, vulgar, threatening, slanderous, as well as content that violates the provisions of the legislation on the protection of personal data of third parties.
   3. In the event of breach of the Visitors’ above obligations, the Visitor is liable to compensate PT KOSMOS in accordance with the relevant provisions of Greek law, and in particular in accordance with the provisions of articles 914 et seq. of the Greek Civil Code.
4. Advance Hire of transportation
   1. The Customer makes am Advance Hire by filling in the required information on the Website. RT KOSMOS undertakes to send to the e-mail address indicated by the Customer or by other electronic means a receipt of the Customer’s Advance Hire request, without this implying the acceptance of the said Advance Hire.
   2. RT KOSMOS shall inform the Customer as soon as possible, and in any case within seven (7) days, about the acceptance or not of the Advance Hire. For the avoidance of doubt, RT COSMOS does not guarantee acceptance of the Advance Hire and shall not be liable for any delay in acceptance or non-acceptance of the Advance Hire.
   3. RT KOSMOS reserves the right to refuse to accept the Customer’s request for an Advance Hire, for any reason, at its sole discretion.
   4. The Customer is entitled not to complete the booking process from the Website until the last stage before the completion of the process. With this option, the booking process is immediately terminated and no obligation is assumed by RT KOSMOS and the Customer. Furthermore, after the completion of the Advance Hire and if the Customer has not been notified of its acceptance, the Customer may call • or send an email • and cancel the reservation. In this case, the provisions of clause 7 shall apply.
   5. In order to make reservations through the Website, the Customer is required to have the legal right to enter into contracts and to have legal capacity, in accordance with the Greek legislation.
5. Pricing Policy
   1. The fee for the Advance Hire for the specified routes by the Customer listed on the Website are in Euros (€) and include all applicable taxes, including VAT.
   2. The payment amount that appears at the final stage of the Advance Hire request and is confirmed through the order receipt sent to the Customer corresponds to the estimated fee for the route and the Customer’s final fee will be made in accordance with the applicable provisions, except in cases where the applicable provisions provide for the possibility of applying fixed fee.
   3. The fee of the services listed on the Website: (a) include advance hire surcharges, which are provided for in the applicable legislation; (b) do not include Special Surcharges provided for by the applicable legislation, other than the aforementioned advance hire surcharge.
   4. The fee for the execution of the route, subject to any Advance Hire surcharge, will apply to the Customer and the service provider and will be governed by the applicable provisions.
   5. RT KOSMOS may cooperate with any connected legal entity or affiliated company for the processing of invoicing data.
6. Payment
   1. The driver assigns to RT KOSMOS its claims against the Customer for payment of the fees for the performance of the Advance Hire, thus RT KOSMOS collects the payment of the entire fee for the route in the name and on behalf of the driver and is solely liable to the driver.
   2. Payment of the Advance Hire shall be made by the payment methods accepted by RT KOSMOS. For the payment methods accepted by PT KOSMOS, you can find information on the following link • or during the booking process of the route.
   3. When submitting the request for the Advance Hire, the Customer is required to pay the estimated value of the route for which the Advance Hire was made. Upon completion of the route, RT KOSMOS will make a settlement based on the final cost as determined in accordance with clause 5, entitling RT Charge to charge the Customer for the payment method chosen by the Customer when submitting the Advance Hire request.
   4. The Advance Hire is not valid if the Customer has not paid the estimated value of the Advance Hire and any other applicable expenses. In addition, if payment is made by means that are not direct (e.g. credit/debit card, etc.), and the Customer fails to make payment of the corresponding amount within three (3) calendar days from the date of confirmation of the Advance Hire by RT KOSMOS, RT KOSMOS shall be entitled to cancel the Customer’s Advance Hire and undertakes to notify the Customer immediately of the Advance Hire within a reasonable time and, in any case, before the date of the Advance Hire.
   5. In the case of payment by debit/credit card, RT KOSMOS does not impose any charges to Customers for the use of a specific type of credit card. For credit card purchases, the Customer is requested to follow the instructions on the Website. The Customer is requested to fill in the order form and the number and expiry date, as well as the three-digit number (CVV) on the back of the credit card. If the order is placed in the details and on behalf of a company, then the credit card used by the Customer must be a corporate credit card, i.e. issued in the details of the respective company. Also, RT KOSMOS reserves the right to refuse payment by means of payment that are not accepted by RT KOSMOS.
   6. Notwithstanding the above, in the case of payment by debit/credit card, the payment service provider may impose charges to Customers for the use of a specific type of credit/debit card.
   7. The Customer must ensure that the payment instrument to be charged has a sufficient balance, if it does not have a sufficient balance, the Customer will be liable for any charges or costs incurred as a result.
7. Cancelation of Advance Hire
   1. In the event the Customer decides to cancel the Advance Hire, prior to its acceptance by RT KOSMOS, any amount paid will be refunded within thirty (30) calendar days from the day on which the Customer notified RT KOSMOS that he wishes to cancel the Advance Hire.
   2. In the event the Customer decides to cancel the Advance Hire, after the acceptance of the Advance Hire, and at least twenty-four (24) hours before the start time, the Customer will be charged thirty percent (30%) of the amount shown in the final stage of the Advance Hire request process. The remaining amount, i.e. seventy percent (70%) will be refunded to the Customer within thirty (30) calendar days of the day on which the Customer notified RT KOSMOS that it wishes to cancel the Advance Hire for the specified route.
   3. Subject to clause 7.1, if the Customer decides to cancel the Advance Hire or in case of no boarding, the Customer will be charged the total amount shown at the final stage of the Advance Hire request process.
8. Information on the Website
   1. RT KOSMOS is not responsible for any spelling, computer or typographical errors that may be found in the information provided. RT KOSMOS undertakes to detect such errors and to correct them without delay.
   2. In the case of a typographical error regarding the fee of an Advanced Hire, RT KOSMOS undertakes to inform the Customer as soon as it detects the error. In particular, RT KOSMOS undertakes to inform the Customer of the difference in the price of the ordered product, as well as of the possibility of withdrawing from the contract without incurring any liability in this case. In this case, RT KOSMOS undertakes to return to the Customer any payment received from him, without undue delay and, in any case, within thirty (30) calendar days from the day on which the Customer informed him that he wishes to withdraw from the contract due to an error in the price indicated.
   3. RT KOSMOS will make the above refund using the same payment instrument as the one used by the Customer for the original transaction. In case of a different agreement, upon the Customer’s request, the latter shall bear the costs arising from the refund.
9. Liability of RT KOSMOS
   1. RT KOSMOS is not responsible for the correctness and completeness of the information provided by the Visitor or Customer nor does it bear any responsibility for the temporary or permanent cessation of operation of the Website.
   2. RT KOSMOS shall not be responsible for the services provided by the associated drivers, which shall be settled between the Customer and the driver. In this case, RT KOSMOS is obliged to notify the Customer of the details of the driver who carried out the Customer’s route.
   3. RT KOSMOS shall not be liable in the event that an associated driver cancels or fails to perform a route, and RT KOSMOS shall not be liable to the Customer for the cancellation or non-performance of the Advance Hire. The above applies in the event that the associated driver did not arrive on time at the starting point of the Advanced Hire.
   4. RT KOSMOS shall in no event be liable for any indirect or consequential damages or any claims of third parties (other than claims of its personnel, partners, subcontractors or third parties in general that RT KOSMOS may use in the performance of its obligations under the present terms), even if it has been notified of the possibility of such damage and provided that such damage is not due to fraud or gross negligence.
   5. RT KOSMOS shall not be obliged to provide any service or pay any compensation or render any benefit obtained, where the provision of any such service or the payment of any amount may be contrary to any provision of Greek law.
   6. RT KOSMOS assumes no liability for credit card charges and payments via electronic platform, unless the damage for which a claim is made is due to proven negligence or malice of RT KOSMOS. The Customer shall contact the payment service provider and/or the payment office himself if any charge is incorrect or has been made in error or if the payment method does not work correctly.
10. Website security
    1. The Visitor can make an Advance Hire request in the Website either as a “user – visitor”, or by creating his own profile on the above website.
    2. The codes used to register and identify the Visitor are two: the Login (e-mail or username) and the Personal Secret Security Code (password), which provide the Visitor with secure access each time he enters them.
    3. The Visitor may change his Personal Security Password and e-mail address as often as he wishes. The Visitor is the only one who has access to his data through the above passwords and is solely responsible for maintaining their secrecy and hiding them from third parties. RT KOSMOS shall not be responsible for the use of the login code or secret code by an unauthorized person. RT KOSMOS recommends that the Visitor, for security reasons, changes his password periodically.
    4. For the safety of the Visitor, he should treat all information provided through the online service as confidential and secret and not disclose it to third parties.
11. Intellectual property rights
    1. RT KOSMOS is the owner of the intellectual property rights on all the content of the website in which his online store is located and operates. Indicative and not restrictive, objects of RT KOSMOS intellectual property rights are any design, photograph, illustration, speech text, but also any work that fall within the definition of section 2 of Law 2121/1993, which is registered on the above website.
    2. The intellectual property rights of RT KOSMOS are protected in accordance with the provision of EU and Greek law, specifically, with the provision of Law 2121/1993. Prohibited:
       • the direct or indirect, temporary or permanent, reproduction of RT KOSMOS works, in whole or in part;
       • the arrangement, adaption or any kind of transformation of the works; and
       • the transmission, retransmission, presentation to the public or use of the work in a way that infringes the moral right of RT KOSMOS.
    3. The exercise by third parties of powers deriving from the property right of RT KOSMOS intellectual property (i.e. indicatively, the reproduction, dissemination, retransmission or other exploitation of the RT KOSMOS works) is permitted only after signing a relevant agreement and licenses granted by RT KOSMOS to third parties shall be deemed non-exclusive. The third party who undertakes the exploitation or acquire the possibility of exploitation of the RT KOSMOS works cannot transfer these rights without the prior consent of RT KOSMOS.
12. Industrial property rights
    1. The distinguishing features of RT KOSMOS business and goods, namely the name, trade name, distinctive title and trademark, are protected in accordance with the provisions of EU and Greek law. Furthermore, the electronic address of RT KOSMOS business «www.explorerides.com» is protected in accordance with the provisions of Law 4679/2020 on the protection of trademarks.
    2. It is prohibited for third parties to use or exploit in any way the distinguishing features of RT KOSMOS, without the latter’s prior written consent. In particular, with regard to the protection of his trade mark, RT KOSMOS is entitled to take action against anyone, who, without his consent, exercises one of the powers deriving from the trade mark or uses in trade a sign in a manner that causes a risk of confusion with the trade mark of.
13. Governing law and dispute resolution
    1. Contracts concluded through the Website, which is located at “www.explorerides.com”, are governed by Greek law. Any dispute or conflict between RT KOSMOS and the customers of the above Website arising from or in connection with the contract between them shall be governed by Greek law.
    2. The courts of Athens shall be competed for the resolution of disputes that arise due to or on the occasion of the operation of the Company’s online store and the sales contracts concluded through it.
14. Language

This is a translation of the Terms of Use drafted in the Greek language, and in the event of any discrepancy between the Greek language version and the English language version, the Greek language version shall prevail.